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An Expert’s Perspective – Influencing Change in Customer Experience

In a rapidly evolving business landscape, one might wonder what separates the winners from the rest. The answer lies in an often-overlooked […]

EJ BowenMarch 21, 202317 min read
IT Advice

10 Key Steps to Selecting the Right CCaaS Platform for Your Business

Esteban Kolsky, CEO of thinkJar, described the customer experience this way: “Customer experience is defined as the sum total of conscious events, […]

EJ BowenMarch 8, 20236 min read

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