56% of people have stopped doing business with a company because of one poor experience. Knowing your customer’s journey is imperative to keeping long-term, happy customers. This can be solved through Customer Journey Mapping.
The importance of customer empathy
People will forget what you said or did but they will never forget how you made them feel. If you learn to feel what they feel, it becomes possible to create frictionless processes and generate strong customer experiences.
JM blog post
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What is
Journey mapping
A customer journey map is a visual representation of the customer journey. It helps you tell the story of your customers’ experiences with your brand across all touchpoints.
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Advantages of
Journey mapping
The biggest benefit is simply understanding your customers more. The better you understand their expectations, the more you can tailor the customer experience to their needs.
Delivering Quality CX Drives Value
73% Of consumers cite CX as a key factor in buying decisions
32% Of all customers would stop doing business with a brand they loved after one bad experience
77% Of consumers feel inefficient customer service experiences detract from their quality
Delivering positive, memorable customer experience (CX) requires a comprehensive understanding of every interaction, intent, outcome and emotion. Customers are human. They react to the environment around them, and they create individual and collective memories to store those perceptions. The harder the experience, the more frustrated they become.
Our solution eliminates this problem by including practitioners that know how to use the tool, and how to put results in context.
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OMNILEGION’s new approach focuses on understanding and respecting the needs of the customer and providing them with an experience that exceeds their expectations. As your partner, we’ll accomplish this through aproprietary Journey Analytics approach.
OmniLegion is your trusted information technology advisor. We help demystify technology choices standing between you and seamless growth by evaluating solutions and matching core competencies to your goals. We do the hard work, so you don't have to!
