Highly accomplished, analytical, and collaborative IT Infrastructure Specialist. The distinct quality of
immediately establishing customer and team rapport and trust coupled with the unique ability to increase user production. Successful track record of exceeding internal and external customer expectations, meeting stringent deadlines, and enhancing team performance productivity.
I am an IT enthusiast and a recent graduate of NexGenT’s military-grade IT programs. I hold CompTIA A+ and Security+ certifications and am currently pursuing my Network+ certification. I also completed NexGenT’s Cyber Security Specialist Program. In my free time, I enjoy fixing technology issues for friends and family.
I bring experience from my previous role in the security industry, where I quickly learned new skills and adapted to new environments, earning employee of the month twice. My passion for helping and protecting people drives me to succeed in the IT field.
When I’m not studying or working on technology, I enjoy spending time with my daughter playing video games or watching anime. I am actively seeking entry-level IT opportunities and welcome connections to grow my network in the field.
25+ years helping companies scale their businesses and enabling competitive advantage via frictionless / LEAN process re-engineering and automation. Strong cross-functional experience across Idea-to-Offer, Quote-to-Cash, Demand-to-Supply, and Source-to-Pay. Specialization in ERP, CRM, high-tech sales, finance, operations execution, and supply chain optimization. Technology sourcing and procurement expert, contracts negotiator, and SRM (Supplier Relationship Management) Program leader.
Network Engineering professional with over 20 years of experience in the Information Technology industry and 18 years dedicated to Networking technologies.
Extensive experience designing, implementing, and supporting worldwide Enterprise, Data Center, and Service Provider networks.
Well-developed skills in monitoring and managing networks, documenting and providing support, and working with cross-functional teams throughout an organization.
Dedicated, with outstanding communication, organization, and problem-solving skills and
a proven track record of success.
A proven technology leader capable of playing “across the field” and down into the weeds with any technology vertical. I’ve built global MPLS service provider networks, content delivery networks, massive DDoS mitigation systems and infrastructure, hosting platforms, cloud infrastructure, storage systems, data centers, and more.
Lead Ops Engineer – Contact Center
Extensive experience in Cisco Collaboration applications like Communications Manager, Unity, Unity Connection, IMP, SME, Emergency Responder, CUAC, CUBE, LAN, WAN, and QOS Implementations. I’m focused on professional services projects in all Cisco UC products. Also, perform as a pre-sales engineer for numerous Enterprise and Commercial level customers.
Specialties: CCIE (Collaboration) # 14350
I’m a multi-skilled engineer with extensive practical experience in designing, developing, and deploying security software applications, focused on middle and back-end tiers.
I also have a strong technical background that, combined with the abilities of self-discipline and quick learning, allows me to absorb new ideas by my own and communicate them clearly and effectively.
I’m able to play a key role throughout the software development/support life cycle of a project to ensure that quality solutions meet business objectives, often in complex and challenging customer environments.
Outcome-focused Senior Program Manager with an unrivaled appetite for digitally transforming legacy IT environments into modern, “utility-based” architectures that improve business efficiencies, lower overheads, and increase profitability with faster ROI on capital expenditures. Expertise in managing large-scale IT transformation programs, implementing Agile methodologies, and overseeing global multi-site operations, acquisitions, and contract negotiations. A skilled leader who has managed over 180+ direct associates with P&L responsibilities of $60M+ and has built successful teams, developed innovative strategies, and achieved exceptional results. Enthusiastic about technology and coupled with expertise, capable of enabling organizations to reach new heights in digital transformation, operational efficiency, and profitability.
RELEVANT KEY SKILLS & HIGHLIGHTS
• Enterprise planning: Aligning technology investments with business goals.
• Cost controls: Managing the technology budget and optimizing return on investment.
• Organizational streamlining: Improving efficiency and eliminating redundancies.
• Digital transformations: Leveraging technology for business innovation and growth.
• IT governance: Ensuring management of IT operations.
• Turnaround strategies: Identifying technology-related issues that impact business performance.
• Outsourcing/offshoring: Reducing costs and accessing specialized skills.
• Process improvements: Streamline business operations and improve service delivery.
• Workforce planning: Attracting and retaining IT talent, ensuring IT teams have the skills needed to
support organizations.
Cloud expert