“”REACH ME TO DISCUSS HOW YOU CAN TRANSFORM YOUR TRADITIONAL CALL CENTER INTO AN AI POWERED CLOUD BASED OMNICHANNEL CONTACT CENTER THAT WILL NOT ONLY BOOST YOUR AGENTS PRODUCTIVITY BUT ALSO TAKES YOUR CUSTOMERS’ EXPERIENCE TO THE WHOLE NEW LEVEL.””
I have been working in different areas of Networking, Collaboration, Contact Center and Security Technologies from the day one of my career, especially in the field of Cisco UC, Collaboration, Contact Centers, Routing, Switching, Meraki SD-WAN and Network Security. I am looking forward to continue my career by working in an environment that has mindset of leveraging automation, cloud and AI in their Collaboration & Contact Center Infrastructure. My primary experience has been providing design, implementation and technical support in UC and Contact Center environments. Academically, I have Masters Degree in Electrical Engineering and Undergraduate in Electronics & Communications Engineering.
Specialties::
• CCIE Collaboration, CCNP R&S, DEVNET Associate, UCCE Specialist
• WebEx Contact Center Expert
• Google Cloud
• Google CCAI, Virtual Agent, Agent Assist
• Google Dialogflow
• AWS Cloud
• AWS Certified Solutions Architect
• ITIL V3 Foundation
• Python Programming
• Network Automation
• REST API, NETCONF, RESTCONF, YANG
• Enterprise Network Design, Implementation and Support
• Cisco UC Design, Implementation and Support
• Cisco UCCE, UCCX Scripting, Configuration and Support
• WebEx Meeting
• WebEx Calling
• WebEx Contact Center
• Cisco Jabber and Expressways Design
• Cisco ASA Design, Implementation and Support
• Site-to-Site VPN and Remote-Access VPN Configuration
• Meraki SD-WAN & Wireless Design, Implementation and Support
• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection (CUC)
• Cisco IM & Presence (IM&P)
• Cisco Unified Boarder Element (CUBE)
• Session Border Controllers (SBC)
• CIPC, Jabber
• Microsoft Teams
• SIP, SCCP & MGCP
• RIP, OSPF, EIGRP & BGP
• DHCP, TFTP & LDAP
• TCP/IP & OSI
• Analog & Digital Voice Gateways
• FXO, FXS, ISDN PRI, T1 CAS & SIP Trunk
• Quality of Service (QoS)
• Detailed SIP Log Analysis
• Disaster Recovery System (DRS) Backup & Restore
• Wireshark, Splunk, GigaVue, InfiniStream, Solarwinds, TranslatorX & RTMT