Results-driven Customer Support Administrator leverages 17+ years of IT experience to deliver outstanding technical and customer support. Leverages US Army training to facilitate the resolution of hardware and software issues with adaptable problem-solving skills. Supports operations by fostering environments of idea-sharing and collaboration. Provides world-class support to users, customers, and stakeholders. Builds and maintains long-term relationships with clients and vendors. Able to work remotely, relocate, and travel up to 10%.