What We Do
What We Do
We partner with the best in the market to deliver dynamic interactions for customers. We are experts in deploying Amazon Connect with a focus on creating intelligent interactions across all channels.
Our expertise is focused on AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics and workforce optimization. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to make your vision a reality.
Contact Center
Automation is everywhere and customers are increasingly interacting via voice, chatbot or SMS and frankly customers prefer to self-serve whenever possible. This is just the reason Amazon Connect was deployed and has since disrupted the contact center space.
Converstional Bots
Conversational AI, Virtual Assistance and the use of Bots are on the rise today. The terminology can be confusing and so it is important to understand the differences in order to determine what is best for your customers. Understanding how customers interact with your business and their preferences for engagement are a must.
CTI Integration
Omnilegion delivers advanced CTI integration for Amazon Connect, offering contact center agents the ability to easily look up customer profile information and deliver a more efficient interaction.
UC Professional Services
OmniLegion Professional Services for Cisco Unified Communications help you stay ahead of the curve when it comes to communicating with your customer, partners and employees. Our team of engineers are adept at solving your Cisco Unified Communications challenges.
Managed Services
You don't have to do it alone. Let our Contact Center experts help you manage costs and get better performance from your inbound contact center. We'll manage your call center infrastructure, apps and services for one low monthly fee.
Application Development
Business applications require skilled developers and robust designs to meet the demands of disparate end-user computing systems. Our team of full-stack developers will work with your business stakeholders to translate your requirements into solutions that optimize and accelerate your growth.