Salt Lake City, UT—Dec. 3, 2020 — Today OmniLegion, the renowned IT solutions provider that builds and achieves outcomes through intelligent technology, announced that is has completed the industry’s first integration between Amazon Connect software and HubSpot. The integration represents a major step forward in call center innovation, offering businesses an end-to-end system for managing marketing and leads. The integrated Connect-HubSpot solution will help organizations improve customer experience through cross-channel contact strategy.
“For the first time, we at OmniLegion have successfully achieved a unique, first-in-class working synergy, combining Amazon Connect referrals and leads technology solutions with HubSpot’s marketing and leads tools,” said E.J. Bowen of OmniLegion. “Bringing these systems together to create and strengthen the customer relationship is what drives us.”
Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies provide superior customer service at a low cost. With Connect, it is possible to set up a scalable contact center in minutes that can support millions of customers. Bowen added, “We have brought together a top level team of consultants, developers and engineers with impressive credentials and decades of experience. OmniLegion identified skilled professionals working across every major business vertical to make the integration possible.” The firm has deep experience with Amazon Web Service (AWS) customer engagement and are experts at developing leading customer experience solutions.
OmniLegion integrated Amazon Connect with HubSpot by embedding Connect’s “Contact Control Panel” into the HubSpot CRM desktop. This provides a Computer Telephony Integration (CTI) screen pop, which facilitates productive call center operations. The combined solution also includes an activity logging and advanced call recording capability, with pause and resume.
OmniLegion is a technology company focused on helping organizations improve customer experience through cross-channel content strategy. As experts in customer experience and unified communications they help companies around the world shape and achieve outcomes through intelligent technology solutions.
For more information go to www.omnilegion.com