Amazon Connect

TCO Calculator

Disclaimer: OmniLegion Technologies is providing this cost estimate completely independent of Amazon Web Services. User acknowledges that AWS pricing may change at any time and this TCO report is only an estimate of costs based on current Amazon Connect pricing.

Amazon Connect pricing

Amazon Connect is a pay-as-you-go service. There are no required up-front payments, long-term commitments or minimum monthly fees. While Amazon's rates are given on a per minute basis, you pay by the second (minimum 10s) for Amazon Connect voice usage plus any associated telephony charges. Amazon Connect voice usage is determined by the seconds your end-customer is connected to the service. For telephony, Amazon Connect offers both direct inward dial (DID) and toll-free phone numbers. DID and toll-free phone numbers are charged on a per day basis, and there is a per-second charge (minimum 60s) for any calls based on the type of phone number for inbound calls, and the destination of outbound calls. 

Amazon Connect offers DID and toll-free numbers in the US and more than 20 countries worldwide. To check for country specific pricing refer to the tables below. Taxes, surcharges and fees may also apply. For US customers, placing calls to countries outside of the US requires requesting a service limit increase.

AWS Free Usage Tier

As part of the AWS Free Tier, you can get started with Amazon Connect for free for twelve months. After you deploy your initial Amazon Connect contact center, you receive 90 minutes per month of Amazon Connect service usage, a direct inward dial (DID) number from the country in which the AWS region is located, 30 minutes per month of inbound DID calls, and 30 minutes per month of outbound calls made to numbers in the country in which the AWS region is located. Your first 500 messages per month are free during your first year with Amazon Connect chat. For US regions, you also get a US toll-free number and 30 minutes per month of inbound toll-free calls made from the US. For example, if you create your instance in the Asia Pacific (Sydney) AWS region, you get one DID number from Australia, can receive 30 minutes of inbound DID calls to that number, and you can use Amazon Connect to place 30 minutes of outbound calls to numbers in Australia.

Click Here For More on Amazon Connect Pricing

                     

Amazon Connect Cost Estimator

Contact Center Phone Numbers

The accuracy of this information is critical to provide a monthly cost estimation for Amazon Connect.

 

Contact Center Telephony Usage

The accuracy of this information is critical to provide a monthly cost estimation for Amazon Connect.

 

Chatbots For Natural Language Experiences (IVR & Chat)

Chatbots for Natural Language Experiences (IVR & Chat)

  • If using Text To Speech for IVR please enter the number of utterances per bot.
  • If using Chat as a channel please enter the number of utterances per bot. 

If you plan on using pre-recorded prompts you do not need to provide number of voice utterances.

 

Contact Center Recording

The accuracy of this information is critical to provide a monthly cost estimation for Amazon Connect.


Contact Center Web & Mobile Chat

Provide this information only if you are planning on using Web & Mobile Chat.

If you are not using Chat, please enter 0 in the input fields.


Contact Center Analytics for Calls & Chats

The accuracy of this information is critical to provide a monthly cost estimation for Amazon Connect.


IVR Data Dips for Personal & Dynamic Experiences

If your IVR or Chat application performs dips into a database.


linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram