Salt Lake City, UT—Dec. 3, 2020 — Today OmniLegion, the renowned IT solutions provider that builds and achieves outcomes through intelligent technology, announced that is has completed the industry’s first integration between Amazon Connect software and HubSpot. The integration represents a major step forward in call center innovation, offering businesses an end-to-end system for managing marketing and leads. The integrated Connect-HubSpot solution will help organizations improve customer experience through cross-channel contact strategy.
“For the first time, we at OmniLegion have successfully achieved a unique, first-in-class working synergy, combining Amazon Connect referrals and leads technology solutions with HubSpot’s marketing and leads tools,” said E.J. Bowen of OmniLegion. “Bringing these systems together to create and strengthen the customer relationship is what drives us.”
Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies provide superior customer service at a low cost. With Connect, it is possible to set up a scalable contact center in minutes that can support millions of customers. Bowen added, “We have brought together a top level team of consultants, developers and engineers with impressive credentials and decades of experience. OmniLegion identified skilled professionals working across every major business vertical to make the integration possible.” The firm has deep experience with Amazon Web Service (AWS) customer engagement and are experts at developing leading customer experience solutions.
OmniLegion integrated Amazon Connect with HubSpot by embedding Connect’s “Contact Control Panel” into the HubSpot CRM desktop. This provides a Computer Telephony Integration (CTI) screen pop, which facilitates productive call center operations. The combined solution also includes an activity logging and advanced call recording capability, with pause and resume.
OmniLegion is a technology company focused on helping organizations improve customer experience through cross-channel content strategy. As experts in customer experience and unified communications they help companies around the world shape and achieve outcomes through intelligent technology solutions.
For more information go to www.omnilegion.com
SALT LAKE CITY, Apr. 17, 2020 -- OmniLegion Technologies, Corporation, Announced Today That It Has Been Named A Select Partner In The Amazon Web Services (AWS) Partner Network (APN). The New Status Underscores The Company's Ability To Support AWS Customers In Their Pursuit To Deliver Secure And Reliable Customer Engagement Solutions, Faster.
The Select Designation Gives AWS Customers Peace Of Mind In Knowing They Are Selecting Proven Software And Services For Customer Experience. The Designation Is Received Only After Going Through A Thorough Architectural And Technical Review By AWS, Which Includes Proving Experience, Reliability, Success, And Technical Proficiency.
OmniLegion Provides Services To Design And Deploy Amazon Connect Customer Engagement Platforms To Companies Looking To Enhance Digital Customer Experience. Amazon Connect Is An Omnichannel Cloud Contact Center That Helps Companies Provide Superior Customer Service Across Voice And Chat At A Lower Cost Than Traditional Contact Center Systems. Amazon Connect Has A Single UI Across Both Voice And Chat For Contact Routing, Queuing, Analytics, And Management.
The New AWS Partner Status Further Validates The Go-To-Market Approach By OmniLegion, And Its Continued Commitment To Delivering The Tools And Integrations Necessary To Easily Develop Deploy Cloud-Native Applications.
OmniLegion Is The Cloud-Native Digital Customer Experience Company.
OmniLegion Technologies Is A Technology Services Company Focused On Helping Organizations Improve Customer Experience Through Cross-Channel Strategy. As An Amazon Web Services Select Partner, We Help Companies Around The World To Shape And Achieve Outcomes Through Intelligent Technology Solutions. A Valuable Customer Experience Is The Accumulation Of Multiple Touch-Points Over The Course Of A Customer’s Interaction With An Organization. For Us, Bringing AWS Services Together To Create And Strengthen The Customer Relationship Is What Drives Us.
We Bring Together A Team Of Consultants And Engineers With Decades Of Experience Working Across Every Major Business Vertical. Learn More At Omnilegion.Com.
Amidst this global pandemic, we understand that you may need extra support with your contact center and customer experience teams. Many of our customers are seeking support with:
In support of our community, OmniLegion will deploy basic Amazon Connect contact center technology at no charge. Feel free to reach out - we want to help!
CEO, OmniLegion Technologies
cell: (678) 542-4391
Centerville, Jan. 23, 2020 -- OmniLegion Technologies announces the launch of their web presence.
OmniLegion Technologies is a technology services company focused on helping organizations improve customer experience through cross-channel strategy. As an Amazon Web Services partner, we help companies around the world to shape and achieve outcomes through intelligent technology solutions. A valuable customer experience is the accumulation of multiple touchpoints over the course of a customer’s interaction with an organization. For us, bringing AWS services together to create and strengthen the customer relationship is what drives us.
We bring together a team of consultants and engineers with decades of experience working across every major business vertical.