OmniLegion Blog

What is the advantage? The term “the cloud” is synonymous with a lot of things to a lot of people these days, but to the lay person the cloud only recently became part of our daily vernacular. Business however have been aware of the cloud since companies such as Google and Amazon started offering on-demand […]

Reduce costs by eliminating duplicate resources In today’s business climate, a common refrain amongst IT executives and business leaders is “what am I paying for that I’m not using?” Wasted ones and zeros dot the silicon landscape of 21st century corporate America, all the way from fledgling start-ups to Fortune 500 behemoths. The one common […]

OmniLegion is Changing The Game HubSpot, a developer of software products for inbound marketing, sales, and customer service is one of the fastest growing CRM companies in the world. It was recently named one of Zapier’s fastest growing apps in 2018. “HubSpot has earned a reputation as a leading growth platform and for their standout […]

Protect small and medium sized businesses using security technologies supported by IoT In our previous blog post we outlined how IoT applications help businesses. Here we’ll explore specifically how physical security systems have evolved with the addition of the internet of things, and how this shift can further protect your business with even less effort. […]

Cybersecurity - Extend Your Reach Using an MSSP Today, businesses feel outnumbered by the prevalent armies of unscrupulous cybercriminals, with many prominent companies experiencing breaches on a daily basis. At times any CISO worth their salt can feel overwhelmed by the constant threat of data security breaches and the endless stream of cyber threats and criminals. Consequently, businesses are transforming how they react to and proactively manage these threats with […]

What you need to know about IoT Imagine you leave your house and suddenly realize you forgot to turn off a major appliance or left some lights on. With the power of the Internet of Things however, your nerves are instantly calmed because with the single click of your phone you can control any IoT […]

What is Secure Access Service Edge (SASE)? Businesses in this day and age are increasingly migrating workloads and services to the Cloud to create new business models. With users working from virtually anywhere now days, it is vital to optimize resources and ensure business continuity models with the increased performance and security demands this model […]

What do the experts say about CCaaS? Welcome to 2021 (almost), where companies finally recognize the value of having a cloud-native customer contact solution. The Contact Center as a Service (CCaaS) industry is witnessing endless growth from opportunities created by the migration to cloud and shift of the global workforce. This includes buzzworthy concepts like […]

As cloud contact center offers mature, organizations are starting to consolidate to a single CCaaS provider for operations in multiple regions. Application leaders responsible for customer service can use this research to assess the best-fit provider for their geographic and functional requirements. Strategic Planning Assumption By 2024, contact center as a service (CCaaS) solutions that […]

Amazon Connect is an easy to use omnichannel cloud Contact Center as a Service (CCaaS) offered by Amazon Web Services. With Connect, you can deploy a basic contact center in minutes, powering agents who are located anywhere, and start engaging with customers immediately. Out of the box with Connect, you can create personalized multi-channel experiences […]