Provides superior customer service at a LOWER COST
Available FREE for 12 months
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Our Innovative Key Features
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service across voice, chat, etc..
Automation, Omnichannel, & Telephony
Machine Learning & Artificial Intelligence
Set up, Administration, & Reporting
Ecosystems, Integrations, & Partners
Use Cases of Amazon Connect
Contact Center Automation
Utilize natural language chatbots, Interactive Voice Response (IVR), and automated customer voice authentication.
Real Time & Historical Analytics
Improve performance and lower your costs using powerful analytics tools, including visualization, to make business decisions.
Prioritize, assign, and track agent tasks to completion, including work in external applications to ensure customer issues are quickly resolved.
Web and Mobile Chat
Support customers on the web and on mobile. Implement native integration with Apple Business Chat.
Understand your current state and evaluate if Amazon Connect would be a good fit
Make your designed solution a reality
Design a solution specific to your use case.
Stay at your side as you go live and beyond
OmniLegion Technologies is an Amazon Connect systems integrator. We design, deploy and support your custom Amazon Connect contact center solution. This includes incorporating agent desktops, CRMs, WFM and other key solutions to make sure your environment is comparable to the best solutions on the market.
Schedule a consultation and we will help you know if Amazon Connect is right for you.
Amazon Connect is a customizable Cloud based contact center that is deployed for your specific use case.
Q: How much does it cost to use Amazon Connect?
With Amazon Connect, you only pay for what you use. Please consult the Amazon Connect pricing page for the latest prices.
Q: Does Amazon Connect integrate with my existing or other third party systems?
Yes. Amazon Connect is an open platform so it is easy to integrate with existing or other third party systems. Amazon Connect provides integrations for leading customer relationship management (CRM) offerings, such as Salesforce and Zendesk, Workforce Management (WFM), and Analytics tools.
You can also use Amazon Connect with other AWS services like Amazon S3 and AWS Lambda for storing recorded calls or streaming detailed contact records in real-time to a data warehouse to merge with business intelligence systems for further analysis. Amazon Connect provides an API so you can customize the solution to your needs.
Q: Does Amazon Connect support hybrid contact centers?
Yes, with Amazon Connect you can onboard specific business lines or agents to handle calls as needed. For example, if your local support team uses an on-premises system but your international agents need to work remotely, you can migrate any international team to Amazon Connect.
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OmniLegion is your trusted information technology advisor. We help demystify technology choices standing between you and seamless growth by evaluating solutions and matching core competencies to your goals. We do the hard work, so you don't have to!